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From Heritage to High Performance: Modernising Distribution for a Historic Vienna Hotel

Kaiserin Elisabeth Hotel, a historical property in the centre of Vienna, has been a trusted partner of D-EDGE since 2017. Known for its heritage identity and timeless charm, the hotel wanted tools that were as reliable and effortless as its guest experience. As an independent hotel, it needed a simple and effective way to grow its direct bookings while keeping full control over its hotel distribution.

By adopting key D-EDGE solutions, the hotel implemented an intuitive and seamless setup supported by local expertise, which has become a cornerstone of its digital strategy and direct booking performance.

D-EDGE Solutions: Booking Engine • Channel Manager •

Price Monitoring • Digital Marketing services

channel : Direct Bookings

+8%

hotel revenue

+23%

average daily rate

“D-EDGE tools are very easy to use and fit perfectly with the way we work. “

Andrea Holland • Marketing, Sales and Resident Manager • Hotel Kaiserin Elisabeth

In a competitive and culturally rich destination like Vienna, an independent historical hotel must balance tradition with modern expectations. Kaiserin Elisabeth Hotel needed digital tools that were easy to use, fast to operate, and fully interconnected.

Accuracy across channels, a smooth and reliable booking experience, and trustworthy pricing insights were essential to maintain control of its hotel distribution strategy.

The hotel also valued proximity and guidance, seeking a hotel technology partner able to offer responsive and knowledgeable local support.

D-EDGE provided Kaiserin Elisabeth Hotel with an integrated setup designed to simplify operations and strengthen its direct booking channel.

The D-EDGE Booking Engine offered a fast and intuitive booking journey that helped the hotel improve its conversion rate and position direct bookings as its leading distribution source. Combined with the Smart Channel Manager, the hotel could manage availability and rates quickly and accurately across all channels.

RateScreener provided valuable insights into market trends and pricing dynamics, while DMS and MediaGenius helped attract travellers actively looking for stays in Vienna.

A key success factor has been the simplicity of D-EDGE tools and the reassurance of having responsive local support. This combination allows the team to stay focused on guest experience while confidently managing their digital strategy.

#1

Direct bookings reached 1st position, achieving 33% distribution share

+8%

Hotel revenue grew by 8% compared to last year

+23%

ADR increased by 23% between 2023 and 2025

D-EDGE tools are very easy to use and fit perfectly with the way we work. The connection between all systems is smooth and reliable, and the local support we receive is a real advantage for us. With D-EDGE, our direct bookings have grown steadily and have become our main source of reservations.

Andrea Holland

Marketing, Sales and Resident Manager

Hotel Kaiserin Elisabeth

D-EDGE CRS is a hotel distribution system designed for both hotel groups and independent hotels. It enables properties to manage rates and availability, connect seamlessly to their PMS, and grow direct bookings through the D-EDGE Booking Engine. With a single CRS provider, hotels can centralise distribution and simplify their technology stack.

For Hotel Kaiserin Elisabeth, D-EDGE CRS became the foundation of its distribution strategy, helping the team streamline operations, maintain full control across channels, and strengthen direct bookings while preserving its independent positioning.