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Contact Client Access

Guest Feedback Listen and understand your guests

Understanding what influence a good hotel experience is key to improve your service... and sales! With our Guest Feedback solution, manage your hotel's overall online reputation and keep improving your service by collecting valuable insights from your guests.

Show

your guests you care

Collect

valuable information

Identify

your strengths and weaknesses

MONITOR YOUR ONLINE REPUTATION

All online collected reviews are centralised in a dashboard. Reviews come from OTAs, Social Media and Metasearch.
Our tool covers many languages and countries.

SEMANTIC ANALYSIS

The algorithm adapts itself to customers’ reviews and suggests specific keywords. You get a detailed analysis of your customer's perception and insight for improvement even with an already high online reputation score.

COLLECT ACCURATE GUEST DETAILS

Enable pre-arrival registration surveys that will speed up the check-in process and capture valuable information on guests. With our survey manager collect also post-stay feedback from your guests in multiple languages. Both will feed automatically your guest profiles in your D-EDGE CRM.

Sentiment monitoring

Dramatically improve your TripAdvisor ranking by increasing your review volume and frequency; As a TripAdvisor Review Collection Partner, D-EDGE CRM - powered by dailypoint™ - enables your guests to post immediately to TripAdvisor following completion of their satisfaction survey or questionnaire. Our secure data partnership pre-fills the TripAdvisor review collection form thus making the process much quicker for guests to share their reviews. Once completed the reviews are posted to TripAdvisor and made accessible to you via your D-EDGE CRM.

Local Support

Located in more than 22 countries and speaking 20 languages, our support team will help in any way at your convenience (phone, email, etc.). All our staff is seasoned hospitality professionals.

Account management

Our multilingual account management team support you at every stage and provides you precious tips thanks to their experience gained with more than 20 000 users using our Central Inventory.

Related solutions

Hotel CRM

Centralise your guest data from all sources and automate your marketing campaigns

Guest Loyalty

Fully integrated Guest Loyalty program

Price Monitoring

Monitoring of your price competitiveness and of parity