This page needs JavaScript activated to work.
Ask for a demo
Step 1/2

Hello, how can we help you?

Please select the type of your request

Contact Client Access
English
Menu
English

DMBOOK The virtual assistant that simplifies your hotel operations

Dmbook is a digital logbook designed to streamline communication and organisation within hotel teams. It centralises all essential information and tasks to prevent oversights and optimise daily operations.

Centralise

all operations

Track

guest requests

Optimise

your procedures

A new generation of duty manager logbook

Go digital with a modern and practical Duty Manager Book. Share, update, and archive all key handover information without the risk of it getting lost.
Centralise procedures and resources in an integrated intranet (knowledge base), ensuring easy access for all staff.
Save time and simplify internal communication across teams.

✓ Hotel operations teams reduce internal emails by up to 70% thanks to digital shift handovers.

Tracking guest requests and incidents

Easily manage guest requests and incidents. Assign tasks to the right team members and make sure nothing is missed.
Link each ticket to the guest’s profile for real-time access to their stay history, preferences, and typology.

✓ Hotels cut guest complaints by 50% by improving internal efficiency and communication flow.

Automated ticket creation

Every guest request or service order submitted through the Guest App or an online form generates a ticket automatically.

✓ Teams reduce time spent on repetitive tasks like check-ins and service orders by 50%.

Smart checklists

Replace paper checklists with digital, interactive versions accessible to your entire team. Benefit from automatic reminders in case of oversights.

✓ Staff save up to 3 hours per week through digitalised operations management.

Ready to connect with your guests?

Our experts are here to discuss your challenges and needs and help you identify the ideal solution for your hotel.

Automatic reminders

Schedule precise reminders to ensure no task is ever missed — from taxi bookings to wake-up calls or deliveries.
Stay in control of daily operations and increase team reliability without adding to their mental load.

A shared and accessible knowledge base

Centralise all documents and procedures in an intuitive intranet module. Staff can access key information in just a few clicks.
This structure accelerates onboarding and ensures operational knowledge isn’t lost.

✓ Team members become operational twice as fast with a structured internal knowledge base.

Performance monitoring and dashboards

Track your key performance indicators (KPIs) and monitor your goals (TripAdvisor scores, NPS, etc.) using a clear, actionable dashboard.
Make informed decisions and continuously improve your service quality and guest satisfaction.

SIMPLE TO GET STARTED

Dmbook requires no training or technical knowledge to use. It works just like a paper logbook, but in a smarter, digital format. Your teams can start using it right away, effortlessly improving organisation and sharing information across departments.

TRUSTED BY TEAMS / DESIGNED BY HOTELIERS

Dmbook was created by hospitality professionals with hands-on operational experience. It’s a true industry tool, built to save time, simplify daily tasks, and support your teams where they need it most. Widely embraced by hotel staff, it makes day-to-day work smoother and more efficient.

I implement Dmbook in every hotel I take over as General Manager.

Gregor Onipenko

General Manager

Novotel Marseille Est

Related solutions

Guest Profile

Unify and enhance your guest data from all your hotel systems
See the product

Guest Messaging

Engage your hotel guests by interacting with them on their preferred channels
See the product

Guest App

The all-in-one digital solution that brings every hotel service directly to the guest’s smartphone
See the product