Loyalty Programme Reward your most valuable hotel guests with a tailor-made loyalty programme
The Loyalty Programme helps you reward your most loyal hotel guests with exclusive benefits. It strengthens their engagement while boosting your property's revenue through a structured and effective loyalty strategy.
Boost Loyalty
your way
Reward
smarter
Drive
more direct bookings
Your bespoke hotel loyalty programme
Set up a loyalty programme that perfectly aligns with your hotel and business objectives. Customise every detail — from the name, logo and colours to the structure of your loyalty tiers — to reflect your hotel brand’s identity.
Deliver a consistent and engaging brand experience at every loyalty level. Increasing customer retention by just 5% can boost profits by 25% to 95% (Bain & Company study). With the right loyalty programme, even small improvements in retention can lead to significant revenue growth.
Deliver a consistent and engaging brand experience at every loyalty level. Increasing customer retention by just 5% can boost profits by 25% to 95% (Bain & Company study). With the right loyalty programme, even small improvements in retention can lead to significant revenue growth.
Define your own rules
Choose the metrics that matter most to you — number of stays, average length, total spend, or any other criteria — to structure your loyalty tiers. Tailor your programme to support your strategic goals.
Automated guest loyalty management
No more tedious manual tracking — your loyalty programme runs seamlessly in the background. Once your tier rules are defined, the system automatically rewards your guests with special offers, exclusive perks, or members-only rates.
Ready to connect with your guests?
Our experts are here to discuss your challenges and needs and help you identify the ideal solution for your hotel.
Fully integrated with your hotel guest database
Your loyalty programme is seamlessly integrated with your central guest database, leveraging accurate customer data. Easily target loyal members with personalised offers and tailored rewards — a smart move, considering that 71% of consumers expect brands to personalise interactions (Accenture study).
Enhanced hotel guest experience
Align the guest journey with their loyalty status. Segment your communications and offers based on each guest’s level of engagement to strengthen brand loyalty.
✓ 60% of consumers say they’re more likely to become repeat buyers after a personalised shopping experience (Segment study)
✓ 60% of consumers say they’re more likely to become repeat buyers after a personalised shopping experience (Segment study)
Digital loyalty card
Offer your guests a personal online account where they can view their stays, benefits, and loyalty status. Through the Guest App, check-in forms, or booking interfaces, they can also track their membership perks and see what’s needed to reach higher tiers.
Loyalty members are powerful revenue drivers — generating up to 50% more direct bookings (Phocuswright study).
Loyalty members are powerful revenue drivers — generating up to 50% more direct bookings (Phocuswright study).
Seamless rebooking experience
With 81% of customers expecting a faster, more seamless experience (Salesforce study), your returning guests never need to re-enter their details — everything is securely stored in their profile. Member rates are applied automatically, and perks like breakfast, upgrades, or exclusive services are seamlessly included in their booking.
Ready to connect with your guests?
Our experts are here to discuss your challenges and needs and help you identify the ideal solution for your hotel.
TAILORED STRATEGIC SUPPORT
Beyond technology, our experts work with you to define the best tiers, rewards, and loyalty rules based on your guest profiles and business objectives. A loyalty programme that doesn’t just exist — but becomes a real driver of performance.
FAST AND HASSLE-FREE SETUP
Our solution is designed for quick deployment without disrupting your operations. You can launch your loyalty programme in record time, fully aligned with your current guest segments and performance goals. No other programme is as easy to implement and as flexible to configure.
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