This page needs JavaScript activated to work.
Step 1/2

Hello, how can we help you?

Please select the type of your request

Contact Client Access

Online Reputation Management Get feedback while improving your guests’ knowledge

Understanding what influences a good hotel experience is key to improve your service... and sales! With the Online Reputation Management modules of our Central Data Management platform, you can send out questionnaires, as well as collect and analyse customer reviews.


your guests you care


valuable information


your attractiveness

A central dashboard for your e-reputation

Monitor your online reputation easily with a central tool gathering all online reviews about your hotel. The reviews collected come from OTAs, Social Media pages, and Metasearch. Our tool covers many languages and countries.

Semantic analysis of your customer reviews

Analyse your customers' perception thanks to our unique algorithm. You get a detailed analysis of the most used keywords by your customers, allowing you to know what can be improved in their overall experience.

Collect guest feedback at every stage of the journey

Enable the sending of pre-arrival questionnaires and capture valuable guest information before their stay: food preferences, allergies, or even a pre-check-in to save time at their arrival. With our Survey Manager, you can also stay in touch with your guest after their stay, by sending post-stay satisfaction surveys. The information collected from these surveys will automatically feed your guest profiles in your D-EDGE Central Data Management platform.

Improve your rankings

Thanks to our integration with review collection websites such as Tripadvisor or Google, you can increase your review volume and frequency. Our Survey Manager enables your guests to post their feedback instantly on these websites, after the completion of their satisfaction survey by pre-filling the review form. The process is much quicker for the guest and once completed the reviews are posted and made accessible to you via your Central Data Management platform.



Place your guest at the heart of your ecosystem


Give your guests more reasons for returning


Send the right message, at the right time, to the right guest