Understanding what influences a good hotel experience is key to improve your service... and sales! With the Online Reputation Management modules of our Central Data Management platform, you can send out questionnaires, as well as collect and analyse customer reviews.
your guests you care
A central dashboard for your e-reputation
Monitor your online reputation easily with a central tool gathering all online reviews about your hotel. The reviews collected come from OTAs, Social Media pages, and Metasearch. Our tool covers many languages and countries.
Semantic analysis of your customer reviews
Analyse your customers' perception thanks to our unique algorithm. You get a detailed analysis of the most used keywords by your customers, allowing you to know what can be improved in their overall experience.
Collect guest feedback at every stage of the journey
Enable the sending of pre-arrival questionnaires and capture valuable guest information before their stay: food preferences, allergies, or even a pre-check-in to save time at their arrival. With our Survey Manager, you can also stay in touch with your guest after their stay, by sending post-stay satisfaction surveys. The information collected from these surveys will automatically feed your guest profiles in your D-EDGE Central Data Management platform.
Improve your rankings
Thanks to our integration with review collection websites such as Tripadvisor or Google, you can increase your review volume and frequency. Our Survey Manager enables your guests to post their feedback instantly on these websites, after the completion of their satisfaction survey by pre-filling the review form. The process is much quicker for the guest and once completed the reviews are posted and made accessible to you via your Central Data Management platform.