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Contact Client Access

Contact Hôtels chose D-EDGE to build its new-generation Reservation System

France's leading voluntary chain of more than 300 hotels adopts D‑EDGE technology and connectivity.

Published on July 07 2021

D-EDGE, a SaaS provider with a combination of technical excellence with digital marketing expertise for hoteliers, announces its partnership with Contact Hôtels. The chain of more than 300 independent 2 to 4-star hotels in France has chosen D-EDGE to accompany them in their growth and accelerate their digital transformation.

With this agreement, D-EDGE will provide Contact Hôtels with a complete distribution platform with:


  • The connectivity to the Smart Channel Manager and its ever-expanding network of connected partners. Each hotel within the chain will now have access to more than 500 third-party solutions and distribution channels: Online Agencies, Tour Operators, Tourist Offices, GDS, etc.
  • The connection to the Smart Booking Engine to develop direct sales for Contact Hotels.
  • The implementation of a fully automated and secure payment solution, making the Contact Hôtels’ website a true e-commerce platform.


Through this new technological architecture, the 300 Contact Hotels will offer their customers and prospects an enriched e-commerce experience and extend their presence with distributors they did not have access to until now.

The large ecosystem of partners developed by D-EDGE, and especially its strong local networks, was crucial in Contact Hôtels’ decision. As the chain consists of independent establishments, the network wanted its member hotels to retain their individuality, especially in their choice of sales channels – while at the same time having the possibility of expanding their distribution specifically in the domestic market. This is what D-EDGE offered them. In addition to international players, D-EDGE has also developed unique connectivity with local players.

As a growing network, we were looking for a partner that could offer our member hotels a next-generation Reservation System. We wanted open technology, with the widest distribution channels, that incorporates automation and security. With their SaaS technology, the wealth of solutions and partners connected to their ecosystem, as well as the availability and expertise of the teams, D-EDGE was the obvious choice for Contact Hôtels.

Stéphane Radi

General Manager

Contact Hôtels

Country Manager for French-speaking countries at D-EDGE Alexandra Quesne adds: “We serve the needs of more than 5,000 establishments in France every day, and we are delighted to welcome Contact Hôtels among our customer community. Our discussions with Stéphane and his team showed us that Contact Hotels needed a solution that respected the independence of its members while giving them the means to develop their online sales through access to more sales channels and the implementation of more automation. So we worked to provide a solution tailored to the chain’s needs and are proud that they have entrusted us with their project.”

About D-EDGE


D-EDGE is a SaaS company offering leading-edge cloud-based e-commerce solutions to more than 12,000 hotels in over 100 countries.
Combining technical excellence with digital marketing expertise, D-EDGE brings a holistic hospitality technology infrastructure under one roof. The integrated range of solutions covers all stages of hotel distribution which encompasses Central Reservation System, Guest Management, Data Intelligence, Connectivity Hub, Digital Media and Website Creation.
With a team of 350 experts located in over 20 countries, D-EDGE provides localised support, services and tools. With its global network of 500+partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.D-EDGE is a subsidiary of Accor, a world leading hospitality group consisting of more than 5,100 properties and 10,000 food and beverage venues throughout 110 countries.

About Contact Hôtels


Contact Hôtels is a voluntary hotel chain founded in 1990. It gathers 300 independent hoteliers, of 2, 3, and 4 stars, spread all over France.They are committed to welcoming their guests in a warm and personalised atmosphere. The network aims to become a major player in the French hotel market by developing its various clienteles and by motivating new hoteliers to join the Group in order to build up a pool of 400 hotels in the next few years.

For media enquiries, please contact: 

Isabelle Falque
Chief Marketing & Communication Officer
+33 6 78 68 09 80

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