This page needs JavaScript activated to work.

Please enter the name of your company

Please enter the name of the town in which your hotel is located

Please fill in your country code

Please enter your contact number

Please enter your email address Please ensure that you have included the "@" in the email address

Please enter your last name

Please enter your first name

Please select the type of your request

Contact Client Access

Hospitality should not remain the last e-commerce industry regarding prepayment

D-EDGE and PayPal partner to facilitate secured payment at booking time

Published on October 03 2019

In most e-commerce business today, payment is done at the time of purchase and not at the time of consumption. Over the recent years the usual pattern has become “ Select/Book >Pay >Get”.
But in the hotel sector, the prevailing practice remains: “Book > Get > Pay”

Today, this practice constitutes one of the main impediments to revenue growth for hoteliers due to its negative effects : 


> High cancellation rate: According to a recent research by D-EDGE, over 23.5% of the bookings of independent hotels and 35% on-the-books revenue is cancelled before arrival. 

> Fraudulent Bookings: As the booking is not engaging the end user, some hotels may be the victim of unscrupulous visitors booking long-term stays (20 days or more) just to feed their Visa’s demands for example. 

> Cash flow impact: According to the recent D-EDGE’s survey, average booking time (lead time) on hotels’ brand website is 37 days … 37 days of missed cash flow.


To cope with these issues, hoteliers should enable and encourage payment at time of booking and should widened the form of payment accepted. It is also a response to a growing demand from the end travellers: 59%1 of them will book somewhere again if they are able to pay quickly the first time.

With this in mind, D-EDGE and PayPal have partnered to enable hoteliers to accept payments quickly on their hotel website, from almost anywhere around the world, in a secure manner.


This partnership also enables hoteliers who do not have a PayPal account to create theirs in a few minutes and manage it directly from their D-EDGE platform. The account creation process is very fast and hoteliers can then start accepting payment instantly on their booking engine from almost anywhere around the world.

Pierre-Charles Grob, CEO of D-EGDE said : Thanks to this partnership, the 11,000 hoteliers whose websites are powered by a Booking Engine D-EDGE ( ex Availpro Fastbooking)  can in a very easy way get access to the 267 million active PayPal users around the world and offer them a simple way to pay in a few clicks at the time of booking from any device including mobile phones.”  The return on experience shows that the conversion rate can increase up to 87.5%2 thanks to PayPal solution for mobile.

“Thanks to this partnership with D-EDGE, we offer an additional choice of payment to our users and hoteliers. We respond to a strong expectation of our customers: we offer them an easy, fast and secure payment at the time of booking” : added Damien Perillat, General Manager PayPal, Southern Europe.

About PayPal 


Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. 


About D-EDGE 


Established from the merger of two long-established hospitality digital solutions providers, D-EDGE offers leading-edge cloud-based e-commerce solutions to more than 11,000 hotels in over 100 countries.

Combining the technical excellence of Availpro with the digital marketing expertise of Fastbooking, D-EDGE brings a holistic hospitality technology infrastructure under one roof. The integrated range of solutions covers all stages of hotel distribution which encompasses Central Reservation System, Data Intelligence, Connectivity Hub, Digital Media and Website Creation.

With a team of 350 experts located in over 20 countries, D-EDGE provides localised support, services and tools. With its global network of 500+partners D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.


1 Source: Google/Ipsos, August 2016.
2 Source: PayPal -comScore, 4th Quarter 2015.


You may also like

Published on June 01 2022

CRM, CDP, CDM, …. it is not easy to get through all the terms when talking about guest management in the hospitality industry.…

Case study
Published on April 20 2022

Nestled amongst the Southern Alps close to Franz Josef Glacier and countless scenic spots, Rainforest Retreat is the perfect
base to explore…

Published on March 17 2022

Mobile gives hoteliers the opportunity to expand direct booking horizons and leverage customer interaction to increase sales. We’ve gathered hotel guest…

Published on March 03 2022

Antoine Buhl, CTO of D-EDGE Hospitality Solutions, unveils the roadmap priorities for 2022 and announces massive investment in R&D to…